Industry · HVAC · Plumbing · Home Services

The boiler goes out at 9 PM. You still book the job.

Every emergency call, every service inquiry, every quote request answered in under 60 seconds — 24/7, weekends, holidays. Books tickets straight to your dispatch board. Every $340 emergency job that goes to voicemail today goes to you tomorrow.

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100%

Emergency calls answered

No more voicemail purgatory at 9 PM on a Sunday. Every emergency inbound gets a live conversation and a booked ticket.

$340/job

Average emergency ticket saved

Tickets that would have gone to whoever picked up first now go to you. Even one saved per week clears the monthly fee.

3touches

Follow-up on estimates

Quote requests get 24-hour, 3-day, and 7-day follow-ups until you get a yes, a no, or a booked appointment. No more chasing.

Tuesday 8:47 PM. The homeowner is cold.

Boiler quits. Homeowner has kids. She calls three HVAC companies. Two go to voicemail. Yours picks up in 47 seconds, qualifies the call, books an emergency slot for tomorrow at 7 AM. You get $340 in the morning. Your competitors get an empty voicemail box.

Real situation · real outcome

Setup Tue 8:47 PM · boiler out Dispatcher home for 3 hrs

Problem Homeowner tries 3 companies Kids cold, needs answer

Glovecars Answers in 47 s Qualifies · books · confirms

Result $340 emergency next AM Competitors got voicemail

Built for the way HVAC calls actually come in.

Emergency triage

Emergency vs routine vs quote request identified in the first 20 seconds. Emergencies get top-of-queue tomorrow, routine gets your standard scheduling window, quotes get an estimator callback.

Equipment-aware

"Boiler is short-cycling every 4 minutes" — Rachel knows what that means, asks the right follow-up questions, and puts the right parts on the truck for tomorrow. Not a generic "what seems to be the problem."

Books to your dispatch board

ServiceTitan, Housecall Pro, Jobber, FieldEdge, mHelpDesk, Service Fusion — direct API bookings, not "we'll email your team." The ticket is on the board before Rachel hangs up.

Google Ads & LSA-aware

Every click from your Google Ads and Local Services Ads campaigns hits the same 60-second response. You stop paying for clicks that go to voicemail.

Quote follow-up cadence

Estimates that don't hear back get a warm 24-hour, 3-day, and 7-day follow-up — SMS then voice — until they either book, ghost, or explicitly opt out. You stop losing $8K install jobs because nobody called back.

Truck-roll cost check

If a homeowner is describing a 30-second reset fix, Rachel walks them through it before dispatching a $180 truck roll. Saves the customer money, saves you a wasted afternoon, wins the review.

HVAC-specific questions.

What if a homeowner calls with a life-safety issue like a gas leak?

Rachel triages for immediate danger in the first 10 seconds. Anything involving gas smell, carbon monoxide symptoms, or active leaks gets an immediate script: hang up, get out, call 911, then call the utility. She does not attempt to book those calls — she directs to safety first, then follows up the next day.

How does she handle unknown equipment brands?

Rachel has a working knowledge base of the top 40 HVAC equipment brands and models. For anything unknown, she captures make/model/symptom and books a diagnostic appointment. She never guesses at a fix she isn't sure of.

Does she handle Spanish-speaking customers?

Yes. Rachel switches to Spanish automatically when the caller speaks Spanish. Same voice, same warmth, same accuracy. Common in most upstate NY service territories.

What about after-hours emergency premium pricing?

Rachel quotes your after-hours premium honestly at the time of booking. "Just so you know, our after-hours emergency rate is $180 for the trip plus parts and labor, and my earliest slot is tomorrow at 7 AM — is that OK?" No surprise fees on the invoice.

Can she push preventive maintenance memberships?

Yes, on the tail of a completed service booking. "Since you're already on the schedule, would you want me to price out our maintenance membership? Saves you the trip fee next time." Non-pushy, offered once per call, book by customer request only.

What if we already have an answering service?

Most HVAC shops replace the answering service in the first month. Rachel costs 20-40% of a standard answering service, never fumbles equipment terminology, and dispatches straight to your board instead of leaving a callback slip. If you want to run both, that's fine too — some shops keep the human answering service for warm-transfer coverage on the tricky calls.