Industry · Med spa · Aesthetic clinic · Dermatology

The DM at 11 PM about tox? Booked before morning.

Instagram DMs, website chat, phone calls, follow-up questions about downtime — every touch answered in under 60 seconds, 24/7. Books directly to your Vagaro, Boulevard, or Zenoti calendar. Recovers the consultations that die on read overnight.

Book a 15-min audit → See what you're losing

+38/mo

Booked consultations

Average lift across the last dozen aesthetic-clinic deployments. Most of it recovered from evenings and weekends.

$680avg

First-treatment ticket recovered

Every consultation that would have died on read but got answered in 60 seconds. Even one per week clears the fee.

HIPAA·adj

Adjacent · zero PHI storage

We never store PHI. Chart notes, treatment history, and medical questions stay in your EHR. Only booking data flows through Glovecars.

The 11 PM Instagram DM that used to die.

Someone at home in bed sees your before-and-after post and DMs "how much for tox and what's downtime like?" Your front desk is closed. By morning she's DM'd four other places. The first one to reply gets the appointment.

Real situation · real outcome

Setup 11 PM Instagram DM "How much for tox? Downtime?"

Problem Front desk closed She DMs 4 competitors too

Glovecars Reply in 45 s Pricing tier · downtime · books consult

Result $680 consult booked Competitors reply next morning

Built for the way med spa leads come in.

Instagram DM triage

Meta Business Suite integration handles DMs on your Instagram business account. Common questions answered instantly, consultations booked, complex cases escalated to your team with full context.

Treatment-specific scripts

Botox, filler, laser, CoolSculpting, microneedling, hydrafacial — each with its own downtime, pricing tier, contraindications, and follow-up cadence. Not a generic "we'll get back to you."

Books to your booking platform

Vagaro, Boulevard, Zenoti, GlossGenius, SimplePractice — direct API bookings. The appointment is on the calendar before the conversation ends.

Consult-to-treatment cadence

Someone who booked a consult but hasn't scheduled treatment gets a 3-day and 7-day warm follow-up. Recovers 20-30% of consults that would otherwise stall.

Post-treatment aftercare

Automated 24-hour and 7-day check-ins after each treatment. Catches issues early, drives reviews, and books the next appointment.

Membership push (soft)

Clients who book their third treatment get a membership offer at checkout. Non-pushy, offered once, book by client request.

Med-spa specific questions.

Is this HIPAA compliant?

We operate HIPAA-adjacent — we don't touch PHI. All treatment history, chart notes, and medical questions stay in your EHR/practice management system. Glovecars handles only booking data, contact info, and public-facing conversation. Your compliance officer gets our BAA and the deployment SOP for review.

What about pre-treatment medical questions?

The AI doesn't answer medical questions. If a client asks "can I get filler if I'm on blood thinners?" the reply is "great question — I want a nurse to give you the accurate answer, let me book you a 15-minute consult." Zero risk of practicing medicine.

How do you handle pricing questions?

Two-tier answer. Common questions get an honest range ("tox is $12 per unit, most clients need 20-40 units"), specific quotes get booked into a consultation. You control which treatments have public pricing and which require a consult, per your business policy.

Can she handle the "just researching" or price-shopper?

Yes. She's warm, informative, doesn't pressure. Books them to your newsletter or a "no-pressure consult" instead of trying to close. Aesthetic buyers take 2-6 weeks average to convert — she nurtures that timeline honestly.

What about Instagram DM automation restrictions?

Meta's DM automation rules require human-initiated messages within 24 hours of last customer contact. Glovecars stays inside those rules — automated first response within the window, warm human handoff for anything beyond. Compliance is built in.

How does she handle a bad review or post-treatment issue?

Any negative sentiment, complaint, or medical concern immediately escalates to the owner or clinical director with the full transcript. She doesn't try to defuse or apologize on your behalf. Warm hand-off, humans handle it.