Industry · Personal injury · Family · Criminal defense · Immigration

The PI intake at 11 PM. Signed by morning.

Every new client call, form fill, and after-hours inquiry answered in under 60 seconds — 24/7. Books consultations straight to your calendar, runs conflict checks, and hands off qualified matters to your intake team with a full transcript. Ethics-compliant, never gives legal advice.

Book a 15-min audit → See what you're losing

+41/mo

Qualified intakes booked

Average lift across PI, family law, and estate planning practices we've deployed. Most of it recovered from evenings, weekends, and holidays.

$8,400avg

Signed retainer value

The math on missing after-hours PI intakes compounds fast. One saved per week clears the fee — and PI is highly competitive on speed-to-lead.

Ethics·safe

Never advises, always discloses

Rachel never gives legal opinions, discloses AI status honestly, and runs your conflict check before any consultation is booked. Compliant with Model Rule 5.5 and state bar guidance.

Someone was rear-ended at 10:47 PM. She's still shaking.

She Googles "personal injury lawyer near me," calls the first three results. Two go to voicemail. Yours picks up in 47 seconds, listens, runs the conflict check, books her for tomorrow morning at 9 AM. She calls it in the car on the way home from the ER. Your partner walks into a signed retainer.

Real situation · real outcome

Setup 10:47 PM · rear-ended She Googles "PI lawyer near me"

Problem 2 firms go to voicemail She's in pain, can't wait

Glovecars Answers in 47 s Listens · conflict check · books 9 AM

Result Retainer signed 9 AM Two competitors call her back Wed

Built for the way legal intake actually works.

Practice-area-specific intake

PI, family law, criminal defense, estate planning, immigration, business — each with its own qualifying questions, statute-of-limitations awareness, and matter-type routing. Not a generic script.

Conflict check on every intake

Before any consultation is booked, Rachel checks the opposing party against your Clio/MyCase conflict system. Conflict matches escalate to a partner for the manual go/no-go call.

Ethics-compliant, always

Discloses AI status in the opener. Never gives legal advice. Never quotes a settlement value. Never predicts case outcome. Complies with Model Rule 5.5 and state bar guidance on legal service automation.

Books to Clio, MyCase, PracticePanther

Direct API booking to your practice management calendar with all intake data pre-populated. Your attorneys walk into a consult that's already prepared, not blank.

Fee-based routing

Contingency, flat-fee, and hourly matters route to different intake flows and different attorneys. PI leads go straight to your intake specialists; small-fee matters go to the paralegal queue.

Fast follow-up on scheduled consults

Someone who books a consult but hasn't been reached yet gets a warm 24-hour reminder and a 2-hour "on my way to your office?" text. Cuts no-shows dramatically.

Law-firm specific questions.

Is this compliant with legal ethics rules?

Yes — we're designed around Model Rule 5.5 (unauthorized practice) and every state bar's AI guidance we've reviewed. Rachel discloses AI status in the opener, never gives legal advice, never quotes settlement value, and never predicts outcomes. She's an intake tool, not a lawyer. Your ethics counsel gets our SOP for review before go-live.

How does the conflict check work?

Before booking any consultation, Rachel captures the caller's name, contact info, and opposing party (if applicable) and runs it against your practice management conflict database. Clean = book. Match = escalate to a partner with the full transcript for manual go/no-go. Never books through a match.

What about attorney-client privilege for the intake call itself?

Rachel doesn't create an attorney-client relationship — she's an intake agent, and she says so in the opener. Nothing said in intake carries privilege until a retainer is signed and an attorney meets with the client. Standard for any answering service or human intake specialist.

Can she handle high-emotion calls — a family in crisis, a divorce, a criminal charge?

Yes, with warmth and no false promises. She listens, acknowledges, gets the intake info without pressuring, and routes to a human attorney fast. She never says "you have a great case" or "we'll definitely win" — because both are unethical and both are lies. She books the consult and gets out of the way.

What about statute-of-limitations awareness?

Rachel knows the SoL for common matter types in your state (PI, med mal, wrongful death, contract disputes). If a caller mentions dates that put them within 30 days of the SoL, that becomes an urgent-priority intake that routes to a partner within the hour, not the next-day intake queue.

Do you replace Ruby, Answer 1, or our in-house intake?

Most firms fully replace the answering service. Ruby costs $400-$800/mo for basic intake — Glovecars costs less, never fumbles legal terminology, and delivers a full intake package to your PMS instead of a callback slip. Some firms keep human intake for complex-matter or VIP referral flow; Rachel handles the rest.